FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Account

It takes three – four working days for a payment to show on our bank statement. When it does, this is when we credit your account.
Category: Account

Yes – please download the application form. After we receive your application we will contact you

Category: Account

No. Please contact credit control if you require a statement or have any questions regarding your account.

Category: Account

Yes, sole traders are accepted, except for sole traders based in French territory

Category: Account

If you can clearly scan the completed application form, you can e-mail to us at: creditcontrol@scentglobal.com. If the quality of the scan is not adequate we will request the form to be either mailed or faxed to us with any other relevant documents.

Category: Account

Delivery

We do not supply Goods in French territory. Providing payment is secure, with the exception of France, your location is relevant. If logistics are not an issue we will supply any country in the world (except for France).

Category: Delivery

nder normal circumstances we aim to offer a 48 – 72 hour turnaround within the UK. If an order is received on a Monday morning we would aim to have it picked, packed and dispatched by Tuesday. Export orders will obviously take longer and we are happy to advise on timeframes when an order is placed. Through September – December deliveries maybe delayed and the likelihood of this increases in the lead up to Christmas due to the volume of orders received. During this period you are best advised to place your order early. Feel free to contact us for an estimate on delivery.

Category: Delivery

Please see our logistics page for more information.

Category: Delivery

Delivery within the UK is free for orders with a minimum value of £300 (ex. VAT). The minimum order value is £300.

Category: Delivery

Orders

Yes, please bear in mind we are a business to business wholesaler. As such we have a minimum order value of £300.

Category: Orders

Yes, if you arrange it with us you are welcome to pick up your order. Make sure you notify us when you are placing your order that you intend to pick it up.

Category: Orders

This causes us problems due to paperwork, labour and admin. If there are some changes to be made and the order is already picked and packed, we may charge for the additional labour involved in re-packing and amending the order as this is a timely process and will delay your order.

Category: Orders

We update our stock daily, please check back for the item you require and to see our updated stock levels.

Category: Orders

Please contact our Sales Dept for more information.

Category: Orders

We endeavour to keep the website updated as frequently as possible but due to fast changing stock volumes we cannot guarantee that all quantities are accurate. To get a firm indication of stock quantities you are advised to contact us.

Category: Orders

Others

Yes, please email the Sales Dept this request. sales@scentglobal.com

Category: Others

Yes, you are welcome to come and visit us. Please contact us to make an appointment at least 24 hours in advance. We have a dedicated showroom which a member of our Sales team will be happy to show you. Please note we are not a cash

Category: Others

Payment

No there is no surcharge levied on card payments. Please bear in mind there is a minimum order value of £300.00.

Category: Payment

We take the majority of pro-forma payments by credit / debit cards upto £2,500. Customers who hold a credit account with us typically pay by BACS or cheque.

Category: Payment

Yes, upon placement of your order instructions will be given.

Category: Payment

No.

Category: Payment

We take payments by major credit / debit cards; Visa, MasterCard, Maestro etc. Due to increased costs incurred by us we do not accept Paypal, Amex or Wester Union.

Category: Payment

VAT

VAT is charged at 20% on all orders which are invoiced within the UK and Europe. Orders which are invoiced to VAT registered businesses in Europe (non UK) are zero rated. All orders outside Europe are VAT exempt. Proof of export is required on all Ex/works orders.

Category: VAT

No, the price displayed are excluding VAT.

Category: VAT

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